Contact and support

Need a hand, or found something that isn't working? Look through the help center, read the answers below, or write to us.

Email us

info@getquotedash.com

We reply by email, to the address you write from. To help us help you, tell us:

  • the email address on your account
  • what you were trying to do, and what happened instead
  • a screenshot, if you can, and the page you were on

Please don't send your password or a full card number. We will never ask for them.

Common questions

I can't sign in. What do I do?
Use Forgot password and we'll email you a link to set a new one. If you use two-factor sign-in and lost your phone, enter one of your recovery codes instead of the 6-digit code. If neither works, email us from the address on your account.
My customer says they didn't get the text.
Open the quote or invoice: the text history shows each attempt, and a text that didn't go through says why. The usual causes are a mistyped number, a landline, or a customer who replied STOP, which stops all texts to that number.
Why can't I send any more texts or AI drafts this month?
The plan has monthly fair-use limits on texts to customers and on AI drafts, and they start over on the 1st. The message you see names the limit and the day it resets. If you regularly need more, email us and we'll work out a plan that fits.
How do I cancel?
Open Your plan and choose Manage billing or cancel. You keep access until the end of the period you've paid for. Your quotes, invoices and customers are kept, and your customers can still open and pay what you already sent them.
My trial ended and I can't get in.
Open Your plan, sign in if asked, and subscribe to carry on. Nothing is deleted when a trial ends.
A customer can't pay their invoice.
Card and bank payments go through your own Stripe account, so check in Settings that Stripe is connected and finished setting up. Questions about a payout, a dispute or Stripe's fees are for Stripe. You can also mark an invoice paid yourself for cash, a check or another way.
How do I delete my account?
Email us from the address on your account and ask. We'll close it and delete its data as described in the privacy policy, except what we have to keep for legal reasons.
I'm a customer of a business that uses QuoteDash.
QuoteDash is the tool the business uses to send you its quote or invoice, so questions about the work, the price or a payment are best sent to that business directly. To stop texts from them, reply STOP to any message. The text messages page explains how they work.

More about QuoteDash, security, pricing, the terms and the privacy policy.